Refund Policy

You may request a full refund within 14 days of a PhotoDesk Windows payment, including an initial subscription payment, a renewal, or a lifetime purchase. The period starts on the date of the payment. No reason is required within this period.

Email Info@photodesk2026.com with the email address used for the purchase and your order or transaction reference. Do not send card details. We will arrange the refund with the payment provider.

For an order processed by Paddle, you may also contact Paddle buyer support at paddle.net. Approved refunds are returned through the original payment method where possible. Bank processing times vary.

Cancelling a subscription stops future renewals; it does not automatically refund a previous payment. To receive a refund, request it within the 14-day period. Without a refund, access continues through the period already paid for.

The monthly plan includes a 7-day trial. Cancel before the trial ends to avoid the first charge. If a charge occurs, the 14-day refund period begins on that payment date.

A refunded purchase no longer provides paid access. A full subscription refund also cancels that subscription. A refunded lifetime licence is revoked. Refunds do not transfer ownership of, or delete, your local photos.

This policy does not limit mandatory consumer rights, including rights where software is faulty or not as described. These rights may apply beyond 14 days.

Purchases through Microsoft Store or Google Play are handled under the relevant store's refund process. This website policy applies to website purchases of PhotoDesk Windows.